Operations Associate - German, Italian, Spanish, French, Chinese Speaking

Company Description

viagogo is the world’s largest marketplace for tickets to live events. Our goal is to bring the widest selection of concert, sport, theatre, and festival tickets to every fan’s fingertips. With millions of happy customers from over one hundred different countries, we’re well on our way. We’ve made this possible by providing a safe and secure platform for fans to buy and sell tickets to live events anywhere in the world. It’s no wonder that hundreds of leading sports and entertainment brands have partnered with viagogo to help manage the resale market for their tickets, including Michael Jackson, Madonna, Manchester United, Chelsea FC, and Tomorrowland.

Job Description

Operations Associate - German, Italian, Spanish, French, Chinese Speaking 

Overview of Role

viagogo is the world’s largest ticket market place, giving fans access to the best events in sports and live entertainment through a state-of-the-art online ticketing platform. We provide choice, convenience and consumer protection, so that people can buy and sell tickets for live events all over the world with confidence. We are the market leader in our sector and one of the fastest growing e-commerce companies in the world, offering our service to customers in nearly 60 countries.

We’re looking to hire ambitious, intelligent, and talented people to help expand our business. This role is the perfect stepping stone from university or grad school into a high growth multinational internet company with a start-up ethos.

You’ll learn what it takes to execute the operations in an e-commerce business by gaining hands-on experience across key operational areas. The role requires you to assume the main responsibilities distinct to the operational department you’re assigned to and identify and solve the critical issues the business encounters as it scales. Your training won’t be in a classroom – we will expect you to learn quickly on the job, absorb a considerable amount of information in a short amount of time, and be a strong team contributor within months.

This position is also a unique opportunity to work directly with senior executives, some of the most experienced leaders in the industry. Strong performers can expect to be in a managerial position within 24 months, and leading a department within 3-4 years.

The role will be based in London, UK. Your package will include a competitive basic salary for the tech start-up scene, not to mention a fun team, a great working environment and amazing career prospects.

Responsibilities:

• Execute a wide variety of operational tasks associated with logistics, ticket inventory management, website data management and customer care. Includes:
• Mastering several bespoke internal software Tools built to support each operational department
• Full ownership of the operational actions in a specific department area (i.e: country/regional responsibility) to maximize accountability
• Fixing and troubleshooting operational issues as they arise. Requires you to build a strong domain and cross-functional knowledge
• Proactively identify and implement solutions to improve the efficiency of the internal processes

Skills and Attributes:

• Organized and reliable with attention to detail
• Strategic thinking and problem-solving skills
• High degree of creativity, curiosity, and optimism, with an eye for possibilities that will drive the business forward
• Entrepreneurial mind-set with a strong bias towards action
• Outstanding written and oral communication
• Recent graduate with a Bachelor’s Degree from an accredited top-tier College
• Multi-lingual skills are an added bonus, especially German, Italian, Spanish, French, Chinese

Additional Information

All your information will be kept confidential according to EEO guidelines.