Your role in a nutshell:
Reporting into the Customer Account Lead, the Senior Customer Account Portfolio Manager will lead and own a significant part of our business within a customer or OpCo.
They will own all engagements in that area, end-to-end from sales through to delivery including the P&L. They will also be accountable for delivering the growth, revenue and associated profitability targets.
This will involve owning C-Suite relationships for that portfolio, and various other relationships at the E and F band level. They will spearhead market expansion and portfolio growth through a deep understanding of the customer’s priorities and growth agenda, supported by the CAL.
The Senior Customer Account Portfolio Manager - Business will be responsible for bringing together teams from the service towers to create a team delivering value for our customer, and for growing our business over the next 12-24 months.
What you'll do:
Client Relationship Management
- Understand the client’s business, priorities, and leadership agenda and proactively build long-standing, trust-based relationships with clients
- Co-create with the customer shaping deals and solutions to solve the customers problems and win work versus the competition
- Build long standing relationships with the customer
Account Management
- Manages a P&L view at contract level across VOIS throughout deal lifecycle for that area of our business
- Support the CAL in the overall account agenda and priorities
- Implement the strategic roadmap and priorities set by the CAL, and use that to grow their book of business within that area of the business
- Bring together different Service line leads within their portfolio of work
Sales leadership and Excellence
- Drive sales and revenue, customer growth and sales effectiveness to originate new deals and grow existing ones
- Help originate deals or competitive RFP responses based on defined commercial pathways, driving innovative deal constructs and solutions to grow the business
- Shape strategic narrative and ensure differentiated win strategies are delivered to the client, in alignment with expectations, needs, and market trends
What you'll bring to our team:
- Demonstrated sustained client relations management experience at a C-suite level or key decision-makers in the industry. Building trusted client relationships.
- Managed a portfolio of work across multiple customers previously
- Shown ability to grow and expand existing engagements within client environment
- Demonstrated ability to bring together disparate teams to drive client success
- Leadership skills with the ability to manage and inspire cross-functional teams.
- Consulting experience ideal, but not essential
- Fluent English language knowledge