Care Coordinator - Crawley & East Grinstead

Company Description

Our office in Crawley was established 2016, we are looking for Coordinators to join our office team.

This position will command a salary of £21,000 - £26,000 PA, depending on experience, aptitude and compatibility of the candidate.

You must have previous care experience and live within a 15km radius of Crawley to be eligible for this position.

Job Description

Benefits

• Competitive salary between £21,000 - £26,000
• Annual Bonus based upon performance
• 28 days paid holiday (incl. bank holidays)
• Self-development budget
• Free on-site parking
• Staff referral bonus scheme
• Work laptop
• Work mobile phone
• Free Blue Light Card (discounts on supermarkets, restaurants and many other  retailers).
• Pension contribution
• Company social events
• Extensive support and training within the Home Instead network

The Role:

• Ensure communications between clients and their teams of Care Professionals are carried out smoothly and efficiently, and ensure required actions and activities are met in a timely manner.
• Liaise between client, Care Professional teams and other third party entities such as GP Practices in a timely and effective manner so that all parties are kept informed and updated on changes to care needs of clients.
• Ensure rota's and schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
• Ensure client care plans are matched to their needs, with same Care Professionals at the same times each week. 
• Develop excellent relationships with both clients and Care Professionals so as both enjoy positive experiences from ourselves.
• Work with the recruitment manager to ensure sufficient current and future staffing levels are met
• Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
• Add and maintain all client and Care Professionals information onto to the electronic scheduling and monitoring systems.
• Ensure all care plans and other documentation including personnel files are compliant with regulators and internal audit standards.
• Ensure All electronic care notes are audited regularly and that concerns around care needs are picked up and reconciled early.

Qualifications

Qualifications

• To work collaboratively in a team to be mutually supportive.
• Level 3 NVQ in Health and Social Care or equivalent is preferable.
• Experience of coordinating rotas or schedules is desired, but not essential.
• Experience in the care sector delivering a wide range of personal care services.
• Preferred experience with a CRM system, we use People Planner
• Passion for delivering the highest quality care to our clients and helping them to live independently and happily in their own homes.
• Knowledge and understanding of legislation and regulations specific to Health and Social Care.
• Good communication skills with the ability to build rapport quickly.
• Good working knowledge of IT systems with experience of Microsoft Office and virtual communication platforms with the aptitude to learn and adopt new technologies and software where appropriate.
• Must have full driving license and means of transport if required within the territory to visit clients.
• Be organised and flexible to meet the needs of the business.

Additional Information

Additional Information

• Career progression opportunities within our successful business.
• Bespoke training programmes including City and Guilds certificated training in Alzheimer’s, Dementia ,Parkinsons diseaae and other specialist training
• Employee social events
• Supportive work environment that centres on your wellbeing
• Wellness program, including free counselling and legal advice and discounted health and dental cash plans for yourself and your family.
• Exclusive discounts at high street stores, supermarkets, utility providers  and much more

Home Instead Senior Care is committed to safeguarding and promoting the welfare of adults and expects all staff to share this commitment. This role is subject to DBS enhanced disclosure.